Betjili Privacy Policy — How We Protect Your Personal Data

1 Introduction

Welcome to Betjili's Privacy Policy. Betjili ("we", "us", "the Platform") is committed to protecting the personal data of every player who uses our platform, including all players based in Bangladesh. This Privacy Policy explains how Betjili collects, uses, stores, and protects your personal information when you register an account, make a deposit, place a bet, or interact with any part of the Betjili platform.

By creating a Betjili account or using any of our services, you confirm that you have read and understood this Privacy Policy. If you do not agree with how Betjili handles your personal data, please do not register or continue using the platform. You may contact the Betjili support team at any time with questions about your data.

2 Data We Collect

Betjili collects personal data from you in several ways — directly when you register or use the platform, automatically through your device and browser, and occasionally from third-party sources such as payment processors and identity verification services. The categories of personal data Betjili collects include:

Betjili does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law for responsible gaming purposes.

3 How We Use Your Data

Betjili uses your personal data only for legitimate purposes directly related to the operation of the platform and the services we provide to you. The specific purposes for which Betjili processes your personal data include:

• Account management: Creating, maintaining, and securing your Betjili account, including identity verification and password recovery.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and detecting fraudulent transactions.
• Service delivery: Enabling you to place bets, play games, claim bonuses, and use all features of the Betjili platform.
• Customer support: Responding to your queries, resolving disputes, and providing assistance through live chat and email.
• Legal compliance: Meeting our obligations under applicable laws, including anti-money laundering (AML) regulations and responsible gaming requirements.
• Platform improvement: Analysing usage patterns to improve the Betjili platform, fix bugs, and develop new features.
• Marketing communications: Sending you promotional offers and updates about Betjili, where you have given your consent to receive such communications. You can opt out at any time.
• Fraud prevention: Monitoring account activity to detect and prevent fraud, bonus abuse, and other prohibited activities on Betjili.

4 Legal Basis for Processing

Betjili processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contractual necessity: Processing required to fulfil our contract with you — for example, processing your deposits, settling your bets, and managing your Betjili account.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and responsible gaming obligations.
• Legitimate interests: Processing carried out for Betjili's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing

Betjili does not sell your personal data to any third party. However, we do share your data with carefully selected third parties where necessary to operate the platform and comply with legal obligations. The categories of third parties with whom Betjili may share your data include:

• Payment processors: bKash, Nagad, Rocket, and banking partners require your financial data to process deposits and withdrawals on Betjili.
• Identity verification providers: Third-party KYC services that verify your identity documents as part of the Betjili account verification process.
• Fraud prevention services: Specialist providers that help Betjili detect and prevent fraudulent activity, money laundering, and bonus abuse.
• Technology providers: Cloud hosting, data storage, and platform infrastructure providers that process data on Betjili's behalf under strict data processing agreements.
• Regulatory authorities: Government bodies and regulators to whom Betjili is legally required to disclose information, including law enforcement agencies where required by a valid legal order.
• Game providers: Third-party game studios whose games are available on Betjili may receive limited technical data necessary to deliver their games to you.

6 Data Retention

Betjili retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods that apply to different categories of data on Betjili are as follows:

• Account data: Retained for the duration of your active Betjili account, plus a minimum of 5 years after account closure to comply with AML and regulatory requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by financial regulations applicable to Betjili.
• KYC documents: Retained for the duration of your account plus 5 years after closure, or longer if required by applicable law.
• Support communications: Retained for 2 years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal matter.
• Marketing consent records: Retained until you withdraw your consent, plus a reasonable period thereafter to demonstrate compliance.
• Technical and usage data: Typically retained for 12 months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When your personal data is no longer required, Betjili will securely delete or anonymise it in accordance with our data disposal procedures.

7 Cookies Policy

Betjili uses cookies and similar tracking technologies on its website and mobile platform. Cookies are small text files stored on your device that help Betjili recognise you, remember your preferences, and improve your experience on the platform.

• Essential cookies: Required for the Betjili platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options on Betjili. Disabling these may affect your experience.
• Analytics cookies: Help Betjili understand how players use the platform, which pages are most visited, and where technical issues occur. This data is used in aggregate form to improve the platform.
• Marketing cookies: Used to deliver relevant promotional content to you based on your activity on Betjili. These are only set with your consent.

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies will prevent you from using the Betjili platform. For more information about managing cookies, refer to your browser's help documentation.

8 Data Security

Betjili takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and Betjili's servers.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Multi-factor authentication options for your Betjili account login.
• Regular security audits and penetration testing of the Betjili platform.
• Strict access controls limiting staff access to personal data on a need-to-know basis.
• Continuous monitoring of platform activity for signs of unauthorised access or data breaches.

While Betjili takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your Betjili account and never share your login credentials with anyone.

9 Your Rights

As a Betjili player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the Betjili support team via live chat or email.

10 Minors

Betjili's services are strictly for adults aged 18 and over. Betjili does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Betjili or provided personal data to us, please contact the Betjili support team immediately. We will take prompt action to close the account and delete any associated personal data.

11 Changes to This Policy

Betjili may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will notify registered players via email or an in-platform notification. The updated Privacy Policy will be published on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how Betjili protects your personal data. Your continued use of the Betjili platform after any changes to this policy constitutes your acceptance of the updated terms.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Betjili handles your personal data, please get in touch with our support team using any of the following methods: